Warranty & Workmanship Policy

1. Purpose and Scope

This Policy explains how KLCA, LLC, doing business as Kris Wilcox Racing ("KWR"), evaluates and addresses concerns involving Products and Services supplied or directly performed by KWR. Its purpose is to resolve legitimate concerns fairly, consistently, and using sound engineering practices.

2. Relationship to Governing Documents

This Policy supplements the KWR Terms of Service and Definitions & Interpretation document. If a conflict exists, the Terms of Service govern unless a Separate Written Agreement expressly provides otherwise.

3. What KWR Stands Behind

KWR stands behind the quality of work it directly performs. Every reported concern is evaluated individually using the Engineering Baseline, Business Records, inspection findings, diagnostic information, and professional judgment. KWR does not presume that every reported concern is caused by KWR, nor does it presume that the Customer or another party is responsible.

4. Workmanship Commitment

KWR provides a thirty (30) calendar day Workmanship Commitment beginning upon Customer acceptance of the completed Products or Services unless a Separate Written Agreement expressly provides otherwise. The Workmanship Commitment applies to Verified Workmanship Issues directly resulting from Products or Services performed by KWR. It is separate from any Manufacturer Warranty and does not create a KWR warranty covering Products manufactured or supplied by third parties.

Evaluation under the Workmanship Commitment is based upon the Engineering Baseline and configuration existing when KWR completed the applicable work. Submission of a concern does not automatically establish a Verified Workmanship Issue or entitlement to a particular remedy.

5. Reporting a Concern

Customers should notify KWR as soon as reasonably practicable after discovering a concern. Prompt communication helps preserve evidence, maintain the Engineering Baseline, reduce the possibility of additional damage, and improve KWR's ability to evaluate the condition accurately.

• Customer and Vehicle identification;
• Applicable invoice, repair order, or Order number;
• Date and conditions when the concern was first observed;
• Photographs, video, scan data, logs, or diagnostic information where available;
• Any Material Modifications, repairs, tuning, or configuration changes performed after KWR completed the work.

6. Initial Review, Documentation, and Timeline

KWR may request photographs, video, scan-tool data, calibration information, maintenance history, invoices from other service providers, removed components, shipping documentation, or other information reasonably necessary to evaluate the reported concern. Preliminary observations are informational and do not constitute final engineering conclusions. KWR will make reasonable efforts to acknowledge reported concerns and begin evaluation within a reasonable time after receiving sufficient information. Completion time varies with complexity, availability of the Vehicle or Product for inspection, parts or technical information, manufacturer involvement, and other project-specific circumstances.

7. Inspection and Diagnostic Evaluation

Before another person or entity materially alters, repairs, disassembles, replaces, programs, calibrates, or otherwise modifies the subject of a reported concern, the Customer should provide KWR a reasonable opportunity to inspect and evaluate the condition whenever practicable. KWR may use visual inspection, testing, measurement, diagnostics, software analysis, calibration review, comparison against the Engineering Baseline, or other appropriate engineering methods. If the concern is determined not to be a Verified Workmanship Issue, inspection, diagnosis, testing, disassembly, or related Services may be subject to normal KWR service rates, provided the Customer is informed before billable work proceeds beyond the authorized scope.

8. Verified Workmanship Issues and Resolution

A reported concern becomes a Verified Workmanship Issue only after KWR has completed a reasonable evaluation and determined that the condition was directly caused by Products or Services performed by KWR. If verified, KWR may inspect, adjust, repair, replace KWR-performed work, recalibrate, reprogram, perform additional testing, or provide another reasonable corrective measure consistent with the Terms of Service. If the concern falls outside the Workmanship Commitment, KWR will explain its findings and, where reasonably appropriate, may recommend available repair, diagnostic, engineering, or Manufacturer Warranty options. Billable corrective work outside the Workmanship Commitment requires Customer authorization.

9. Manufacturer Warranties

Products supplied by KWR may include Manufacturer Warranty coverage administered by the applicable manufacturer or supplier. KWR may reasonably assist Customers with applicable warranty procedures, but KWR cannot approve, deny, modify, or extend third-party warranty coverage. Labor for diagnosis, removal, installation, shipping, programming, testing, or other Services required for a Manufacturer Warranty claim remains the Customer's responsibility unless otherwise covered or agreed in writing.

10. Customer-Supplied Parts

KWR respects a Customer's decision to supply Products where appropriate and compatible with the authorized project. KWR's Workmanship Commitment remains limited to installation work directly performed by KWR and does not extend to the design, manufacture, quality, authenticity, compatibility, configuration, or failure of the Customer-Supplied Part itself. KWR encourages purchasing Products directly through KWR whenever practical. Purchasing through KWR generally improves product traceability, simplifies warranty administration, reduces compatibility concerns, streamlines technical support, and allows direct coordination with manufacturers and suppliers. KWR offers price matching on qualifying Products in accordance with applicable KWR pricing practices.

11. Material Modifications and Configuration Changes

Material Modifications performed after completion do not automatically eliminate eligibility under the Workmanship Commitment. They may, however, alter the Engineering Baseline, affect causation, or limit KWR's ability to determine whether a reported condition relates to the original work. New engineering, redesign, recalibration, validation, or testing required because the Customer changes the Original Vehicle Configuration or Original System Configuration constitutes additional Services unless otherwise agreed in writing.

12. Modified and Competition Vehicles

KWR supports street, high-performance, exotic, specialty, competition, and purpose-built Vehicles. Evaluation considers the intended use communicated by the Customer when the Engineering Baseline was established. Track use, competition, dyno testing, endurance operation, and other high- demand environments place increased loads on Vehicle systems and are considered as part of engineering evaluation.

13. Customer Responsibilities

• Inspect completed work at delivery and promptly communicate questions or concerns;
• Maintain and operate the Vehicle using reasonable engineering practices and applicable manufacturer recommendations;
• Disclose known changes, modifications, tuning, repairs, warning indicators, unusual noises, drivability concerns, or other materially relevant information;
• Cooperate with reasonable requests for inspection, logs, scan data, photographs, or documentation;
• Discontinue operation as soon as reasonably practicable if continued use appears likely to increase damage or create a safety concern.

14. Shipping and Evidence Preservation

When a shipped package appears damaged, KWR recommends assuming concealed damage may exist until the shipment has been fully inspected. Customers should photograph the unopened package, labels, visible damage, packaging materials during unpacking, and the Product immediately after removal, and should retain packaging until the matter is evaluated. Thorough documentation can materially assist the Customer, KWR, fulfillment partner, carrier, and insurer.

15. Goodwill Accommodations

KWR may, at its sole discretion, provide technical guidance, diagnostic assistance, reduced labor, discounted Services, expedited scheduling, manufacturer coordination, or other assistance beyond contractual obligations. A Goodwill Accommodation is voluntary and does not establish an admission, precedent, or continuing obligation.

16. Contact and Administration

Kris Wilcox Racing / KLCA, LLC. Public phone: (702) 919-5349. This Policy may be revised prospectively to reflect operational improvements, legal developments, or changes in business practices.