Policies
Purchases of Kris Wilcox Racing products and services are subject to our Terms of Service and the policies below that apply to them. Each policy has its own page, so you can read or share just the one you need.
Orders, Payments & Shipping
- Terms of Service: The agreement that governs orders, estimates, payment, warranty, liability, and disputes for all KWR products and services.
- Shipping Policy: How orders are fulfilled and shipped, what to do about damaged or lost shipments, and how mail-in ECU and electronics services work.
- Returns & Refunds Policy: The 30-day return authorization process, product condition requirements, and how refunds are determined.
- Payment Security & Fraud Prevention Policy: Deposits, final payment, transaction verification, chargebacks, and refund timing.
Shop & Engineering Services
- Shop Services Policy: How projects run, from consultation and estimates through scheduling, quality control, pickup, and storage.
- Warranty & Workmanship Policy: KWR’s 30-day Workmanship Commitment, how to report a concern, and how manufacturer warranties are handled.
- ECU Programming & Calibration Policy: How ECU and TCU calibration work is scoped, validated, and supported.
- Performance Electronics & Systems Integration Policy: How custom electronics and wiring projects are engineered, documented, and validated.
- Motorsports Services Policy: How track, race, and event support is planned and agreed before every event.
Privacy & Online Services
- Privacy Policy: What information KWR collects, how it is used and shared, and your choices.
- Cookie Policy: How our websites use cookies and similar technologies, and how to manage them.
- Customer Portal & Electronic Communications Policy: Email, electronic approvals, the customer portal, and digital file delivery.
- Data Management & Business Records Policy: How KWR keeps project and engineering records, and how to request copies of your own.
Contact
- Contact Information: How to reach Kris Wilcox Racing.
Questions about a policy? Contact us before placing an order or authorizing work, and we’ll walk you through it.